• Full Time
  • Toronto


Service Delivery

Delivering excellence comes naturally to you. Your capability to liaise is of top priority as you handle daily inquiries from our valued clients and serve as our streamlined channel for communication between the client needs and our team. This delicate role is all encompassing of a clients experience from the minute they onboard with us; providing tactful responses to inquiries and being their main lifeline as they navigate the fintech space with our technology
• Manages the implementation process of onboarding customers
• Acts as the point person by communicating and coordinating all onboarding activities with customer and providing direction to the internal implementation team
• Develops the project plan for each implementation
• Determines key performance indicators while maintaining schedule and scope
• Responsible for executing project plans on time and consulting with stakeholders and providing direction to the implementation team when timelines change
• Collaborates with internal teams to schedule deliverables and ensure project success
• Identifies project gaps and makes recommendations to improve the onboarding process
• Determines and manages program risks effectively
• Answers customer questions and guides them to a successful implementation of Wdesk
• Communicates strategic milestones to customers and internal stakeholders
• Excellent verbal, written, and interpersonal communication skills
• Ability to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment
• Technical capacity – strong attention to detail
• Ability to work independently and make decisions with minimal supervision
• Time management
• Ability to collect and analyze data
• PMP or equivalent certification is good to have
• Project Management experience within a Medium to large organizations

To apply for this job email your details to applications@careers.aptpay.com.