Support Analyst

Role Overview
You are a self-motivated, team-oriented Support Analyst who can help resolve technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. To be successful, you must have excellent customer service skills with a thorough understanding of various IT issues and solutions.

Responsibilities

• Provide support with Dynamics 365 sales professional and support integrations
• Collaborate with team members to design, create, and organize PowerApp forms that support efficient business process workflows
• Understand and document as-is and to-be business processes and be a key contributor in designing solutions
• Work with IT team members, as required, to create custom solutions
• Act as the subject-matter-expert and help with end user setup, support, and troubleshooting
• Establish and clearly document requirements, develop use cases, test plans, create end user documentation and training materials and demonstrations
• Provide Customer Support for ongoing clients including
  • attending calls
  • log and triage issues
  • Handle escalations manage expectations

Required Skills

• Proficient in using Dynamic 365 and Power platform
• Proficiency with Microsoft Office Suite
• Excellent written and oral communication skills including the ability to tailor communications to the receiving audience
• Proven ability to problem-solve and identify system solutions
• Solid knowledge of advanced printer/peripheral device troubleshooting
• Ability to work independently and as part of a team with minimal supervision
• Exceptional customer service skills

Experience and/or Education Qualifications We Like

• 2-3 years of experience as an end-user desktop support role
• Hands-on experience with computers, hardware components, software issues, and network technologies
• Experience with Windows Operating System

Additional Notes

This is an hybrid-remote position. The successful candidate will need to be physically present in the office at least two days a week. Other days can be worked remotely with the approval and discretion of your manager